Frequently Asked Questions
Everything you need to know about shopping with Nook (UK).
What are your standard delivery times within the UK?
We offer standard tracked shipping which typically takes 2-4 business days. Express next-day delivery is also available for orders placed before 2pm Monday to Thursday.
How do I return an item that doesn't fit?
We offer a 28-day return policy. Items must be unworn with original tags attached. You can generate a prepaid return label through our online returns portal.
Are your clothing sizes true to UK standards?
Yes, all our garments are designed following standard UK sizing. We provide a detailed size guide on each product page to help you find your perfect fit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer buy-now-pay-later options via Klarna and Clearpay, as well as digital wallets like Apple Pay and Google Pay.
Do you restock items that are sold out?
We frequently restock our core collection. For seasonal or limited-edition pieces, we recommend signing up for 'Back in Stock' email notifications on the specific product page.
Is your packaging eco-friendly?
At Nook, we are committed to sustainability. Your order will arrive in 100% recyclable or compostable packaging to minimize our environmental impact.